Resources | Montana Digital's MtnMAX

Payments

Payments are to be made by Credit Card or an Electronic Payment Account, the Credit Card or Electronic Payment Account will be charged on the first day of each Payment Period. Payments made by check must be received by Provider not later than the first day of each Payment Period and will be subject to a $10 processing fee.

Contracts & Cancellation

All Mtn Max services require a 12-month contract. Cancellations after 30 days of service will be subject to an early termination fee. Mtn Max requires a 30 day notice of cancellation.

Account & Billing Information

Please help us serve you better by notifying us of any changes to your personal or billing information. To update your contact or billing information please visit our Member Tools at https://pc.mtnmax.net/ or call us at 1-406-257-6161. Unfortunately we are not able to update customer information via email due to security reasons.

Billing Cycle

Account services are billed monthly. All Mtn Max services are billed in advance. Payments are credited from the account due date, not from the date the payment is received.

No Connectivity / Slow Speeds

If you have no internet connectivity or slow speeds on any of your devices, check the following:

The LED’s on the front of the router: If there are no lights, usually rebooting the router will resolve this. To reboot the router, unplug it from power for 30 seconds then plug back in.
Check the cables: Make sure the Ethernet cable is securely seated into the Ethernet jack on the router and power supply.
If the issue persists contact support@mtnmax.com or call 406-257-6161.

To Check Speed

Go to: www.speedtest.net and change server to Spokane- Cutting Edge Communications